To add your hosted email address to your iPhone or iPad please follow these steps:

Step 1.
On your device open Settings then scroll down and select Mail, Contacts, Calendars.

Step 2.
Select Add Account then select Other. Next, choose to Add Mail Account. You will be prompted to enter your Name, Email, Password and Description.

Step 3.
Select either IMAP or POP for your mail server. Below you will be required to enter the Host Name, Username (your email address) and Password for both the incoming and outgoing mail servers.
Important: iOS may suggest that these fields are optional however they are not when adding your hosted email. Please be sure to add your username and password for both mail servers.

Step 4.
Click Next located above to proceed. You will be presented with a pop-up message that reads Cannot Connect Using SSL. It will ask you if you want to try setting up the account without SSL. Select Yes to proceed. It will ask you a second time for the outgoing mail server, select Yes again to proceed.

Your hosted email address has now been configured to your Apple device.


Troubleshooting:

If your ISP is blocking port 1025 you can try the alternate ports 587 and 25.

If your ISP blocks outgoing mail server port 25 you may need to try 1025 or 587. If you are still unable to connect to the SMTP mail server using these ports please contact your ISP for more details as they may require a unique port number to be used instead.

To change your port number for the SMTP server please follow these steps:

Step 1.
On your device open Settings then scroll down and select Mail, Contacts, Calendars.

Step 2.
Select your account then under IMAP/POP select your account again. Scroll to the bottom where you will find Outgoing Mail Server and select SMTP.

Step 3.
Under Primary Server select mail.yourdomain.tld and ensure that it is set to On. Below you will see the Server Port, you can replace port number here. When you have finished select Done located above.


If you are still experiencing issues please follow these steps:

Step 1.
On your device open Settings then scroll down and select Mail, Contacts, Calendars.

Step 2.
Select your account then under IMAP/POP select your account again. Scroll to the bottom where you will find Advanced.

Step 3.
In the Advanced settings scroll down until you find IMAP Path Prefix. Enter INBOX (all capital letters) in this section. Select Account at the top right corner when have finished, then select Done.

Please note: If you are experiencing difficulties with our recommended settings please contact your cell phone provider for more information as they may require you to enter custom settings. You can also contact Apple Support by clicking here.