To add your hosted email address to your Outlook account please follow these steps:

Step 1.
Open your Outlook account and click File then click Add Account.

Step 2.
Toggle the option to do a Manual Setup or Additional Server Types then click Next.

Step 3.
Select POP or IMAP then click Next.

Step 4.
Enter your name, email address and password. As explained above, the incoming and outgoing mail servers will both be mail.yourdomain.tld. Please ensure the box next to SPA (Secure Password Authentication) is not checked.

Step 5.
Click More Settings then in the pop-up click Outgoing Server. Ensure the box next to My outgoing server (SMTP) requires authentication is checked as well as the option to use same settings as my incoming mail server.

Step 6.
Click the Advanced tab. The incoming mail server port number should be 110 for POP or 143 for IMAP. The outgoing server (SMTP) can be either 1025, 25 or 587 depending on your ISP. The encrypted connections should be None. Click OK to proceed.

Step 7.
Click Next. Outlook will test your current settings and determine if there is a connection to the server.

Your hosted email address has now been configured to your Outlook account.


Troubleshooting:

If your ISP is blocking port 1025 you can try the alternate ports 587 and 25.

If your ISP blocks outgoing mail server port 25 you may need to try 1025 or 587. If you are still unable to connect to the SMTP mail server using these ports please contact your ISP for more details as they may require a unique port number to be used instead.

To change your port number for the SMTP server please follow these steps:

Step 1.
Open your Outlook account and click File then click Account Settings.

Step 2.
Click Change then click More Settings.

Step 3.
In the Advanced tab update the Outgoing server (SMTP) port number.


If you are still experiencing issues please follow these steps:

Step 1.
Open your Outlook account and click File then click Account Settings.

Step 2.
Click Change then click More Settings.

Step 3.
In the Advanced tab enter Inbox next to Root Folder Path.

Please note: If you are experiencing difficulties with our recommended settings please contact your ISP for more information as they may require you to enter custom settings. You can also contact Microsoft Support by clicking here.