If you have forgotten your username, password or no longer have access to the primary email on file please follow the steps below: 

• I don't know my password 
• I don't know my username
• I don't have access to the email on file. 

Reset Password: 

Step 1.

Click on "Sign In/Up" at the top right hand side of our main page.

Step 2.

Click on the "Forgot password?" link to access the Forgot Password page.

Step 3. 

Enter your email address or username and click "Send Reset Link".  If a matching account is found the password reset link will be emailed immediately. Your password recovery link is good for approximately 24 hours.  

Step 4.

You will receive an email containing your username as well as a link to update your password.

How to find your username: 

If you are unsure of your username please contact our customer service team and we will be able to investigate this further for you. You are able to chat in

I no longer have access to the primary email listed on my account. How do I change it?

If you no longer have access to your email address, or if an invalid email address was provided when creating your account, you can submit our Change of Contact form to update the email address on file for your account.

Please complete the form, scan and email it to our support team. If you don't have access to a scanner (who has a scanner anymore?) you can take a photo of the form with your phone and email it to us.

Please ensure that you complete all the necessary steps listed on the change of email address form and we will process your request within 2 business days.