Have you just completed a migration to your new Rebel Cloud Email package and some folders are not showing up, or your inbox is appearing empty? It's possible a setting from your previous setup needs to be adjusted.

First, lets double check that there is in fact email on the server by logging into your Webmail at mail.rebel.ca

Once you have confirmed there is email waiting for you on the server, proceed to the solution to fix your problem. 

Solution:

• Outlook 2016 & Office 365
• Outlook 2011 & 2013
• Mac Mail

Outlook 2016 & Office 365

Step 1

In Outlook, click File

Step 2

Click the Account Settings drop-down, then click AccountSettings.

Step 3

Double click the account you would like to edit. Then click Change.

Step 4

In the middle of this popup box, find the Root folder path section, and if the text says "inbox" please remove it so the field is empty.

Step 5

Click Done and then close Account Settings. You should now see mail populating your inbox.

Outlook 2011 & 2013

Step 1

In Outlook, click File.

Step 2

Click the Account Settings drop-down, then click AccountSettings.

Step 3

Double click the account you would like to edit.

Step 4

Click More Settings.

Step 5

Under the Advanced tab, find the Root folder path section, and if the field says "inbox" please remove it so the field is completely empty.

Step 6

Click OK.

You should now see mail populating your inbox.

Mac Mail

Step 1

In Mac Mail click the Mail menu, then Preferences.

Step 2

Click Accounts

Step 3

Click the Server Settings tab

Step 4

Click Advanced IMAP Settings

Step 5

In the IMAP Path Prefix field, if the field says "inbox" please remove it so the field is empty.

Step 6

Click OK, then Save.

You should now see mail populating your inbox.