If you are using an authenticator app such as Google Authenticator or Authy and your two-factor authentication (2FA) code is not being accepted, follow the steps below.

Before You Begin

Authenticator app codes refresh approximately every 30 seconds. Always enter the newest code displayed in the app.

Troubleshooting Steps

Use a Private or Incognito Browser Window
Try signing in using a private or incognito browser window. This helps eliminate issues related to browser cache, cookies, or saved sessions.

Close and Reopen Your Browser or App
Fully close and reopen your browser or application before attempting to sign in again. Restarting can resolve temporary session issues.

Wait for a New Code
Authenticator app codes rotate frequently. Wait for the current code to expire, then enter the next newly generated code.

Ensure the Code Is Entered Quickly
Authenticator codes are time-sensitive and expire quickly. Enter the code immediately after it appears.

Check Device Date and Time Settings
Incorrect device time settings are one of the most common causes of invalid authenticator codes. Ensure your device is set to automatic date and time synchronization.

Confirm the Correct Account Is Selected
If you have multiple accounts stored in your authenticator app, verify that you are using the correct account entry.

Resync the Authenticator App
Some authenticator apps include a time synchronization or resync option within their settings. If available, perform a resync and try again.

Clear Browser Cache and Cookies
Cached browser data may interfere with the verification process. Clearing cache and cookies can help resolve login issues.

Try a Different Browser or Device
Testing on another browser or device can help identify whether the issue is specific to your current environment.

Temporarily Disable Browser Extensions
Extensions such as privacy tools or ad blockers may interfere with form submissions. Disable them temporarily and test again.

Check for Formatting Issues
If manually entering the code, ensure there are no accidental spaces or extra characters.