Category: Technical Support / Migrations
Target Audience: Level 1 Support
Status: INTERNAL ONLY
Objective
To determine if a website currently hosted on AWS (Amazon Web Services) can be migrated to our Plesk-powered Hosting or if it requires a manual rebuild.
1. The Golden Rule
AWS is NOT a proprietary builder. Unlike Wix, Squarespace, or Shopify, AWS is an infrastructure provider. Many AWS sites are built on open-source platforms (like WordPress) and CAN be migrated.
2. The "Quick Scan" (Before You Reply)
When a client provides AWS Nameservers (e.g., ns-778.awsdns-33.net), use a tool like BuiltWith.com or the Wappalyzer browser extension to check the "CMS" or "Framework."
If you see WordPress, Joomla, or Drupal: We can migrate them!
If you see "Static Site Generator" (Hugo, Jekyll): We can host the files!
If you see "AWS Amplify" or "Lambda": This is "Serverless" and cannot move to Plesk without a rebuild.
3. Triage Matrix
| Client Infrastructure | Can we Migrate to Plesk? | Required Action |
|---|---|---|
| WordPress on AWS | YES ✅ | Request a WordPress export (.xml) or a backup via plugin (All-in-One). |
| Standard HTML/CSS | YES ✅ | Request a .ZIP of the website source files to upload to httpdocs. |
| Wix / Squarespace | NO ❌ | Proprietary system. Offer manual content transfer/rebuild on WordPress. |
| AWS Lightsail | SOMETIMES ⚠️ | Only if running a standard CMS (like WordPress). If it's a custom OS stack, it's a rebuild. |
| AWS Amplify / S3 | PARTIAL ⚠️ | Static files can move; "Serverless" features (Lambda) will not work on Plesk. |
4. Recommended Initial Response Template
Use this when a client asks to move from AWS:
"Hello! I see your site is currently on AWS. To see if we can move this to our Plesk platform, could you confirm what software your site is built on (e.g., WordPress or custom HTML)? If you have access to your files and database, our team can review them to see if a direct migration is possible!"
5. Escalation Path
If the client confirms they have WordPress but are intimidated by the AWS console, escalate to the Supervisors (Israel)/ Harthika (Migration Team) for a migration feasibility check.
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