Can I Migrate My Email to Rebel? (Supported Providers and Requirements)

Our migrations team can copy your existing email to Rebel Cloud Email or Plesk Hosting from most providers that support standard IMAP access. Check the table below to confirm your current provider is supported before you submit a request.

All migrations can move into either Rebel Cloud Email or Plesk Hosting mailboxes.

Before you start

An IMAP migration copies your email messages and folders, including Inbox, Sent and any custom folders. Contacts, calendars and tasks are not part of an IMAP migration and need to be exported and imported separately.

To avoid delays, have the following ready:

• You know the full email address and password for each mailbox being moved (or an app password, for Google Workspace).
   
• IMAP access is turned on at your current provider.
   
• You know your current provider's IMAP server name, if it isn't listed above.
   
• You've told us whether to move everything or only a date range or specific folders.

Please don't set anything up on the Rebel side yourself. Our team creates and configures your new mailboxes as part of the migration, and changes made beforehand can affect your domain's DNS and interrupt your email.

• Moving to Plesk Hosting: you're welcome to purchase your Plesk Hosting package ahead of time, but don't assign a domain to it or change any settings. Just let us know it's purchased when you request your migration.
   
• Moving to Rebel Cloud Email: please don't purchase anything in advance. Our team will set up your Cloud Email as part of the migration.

Your mail stays on your current provider during the migration, so nothing is deleted from your old mailbox.

Standard IMAP providers (supported)

Most hosting and email providers allow standard IMAP connections, including cPanel, Plesk, GoDaddy, Bluehost, HostGator and Zoho. We can migrate these mailboxes directly.

Please provide, for each mailbox:

Not sure of your IMAP server? It's listed in your current provider's email setup instructions, or in the incoming mail settings of an email app already connected to the account.

If your provider requires two-step verification, you may need to generate an app-specific password for the migration, similar to Google Workspace below.

Google Workspace (supported with an app password)

Google doesn't allow migration tools to sign in with your regular Google password, so a Google app password is required. Your normal password will not work.

Connection details

Before requesting your migration

1. Create an app password for each mailbox being moved by following our guide: How to Create an App Password in Google Workspace.
    
2. Include the app password with your migration request.
    
3. Once the migration is complete, revoke the app password in your Google account's security settings.

For Google Workspace administrators: if users can't turn on 2-Step Verification or create app passwords, or IMAP is disabled, these may be restricted in the Google Admin console. An administrator will need to allow them for the migration.

Microsoft 365 / Exchange Online (not currently supported)

We're not able to migrate mailboxes from Microsoft 365 or Exchange Online at this time.

Why: Microsoft has retired basic username-and-password sign-in for IMAP on Microsoft 365. Connections now require Microsoft's modern authentication (OAuth), which our migration tools don't currently support.

Request your migration

Email our migrations team at migrations@rebel.com (Rebel.com customers) or migrations@rebel.ca (Rebel.ca customers) with:

• Your domain name, whether you're moving to Rebel Cloud Email or Plesk Hosting, and whether you've already purchased a Plesk Hosting package
   
• For each mailbox: the source email address, password or app password, and IMAP server
   
• Anything to include or exclude, such as specific folders or a date range

Our team will confirm the details and let you know when your migration is scheduled and when it's complete.

Keeping your account secure: after your migration is complete, we recommend changing the password on your old mailbox, or revoking the app password for Google Workspace.

Have questions first? Start a Live Chat at rebel.com or rebel.ca, or call us using the number at the bottom of this page.