When you purchase Google Workspace through Rebel, you get the power of Google’s infrastructure combined with Rebel’s award-winning personalized support. To help you get the most out of your service, it’s important to understand which parts of the experience are managed by Rebel and which are supported directly by Google.
 

What Rebel Supports (The "Connection")

As your DNS provider and Workspace reseller, our team are experts in the connectivity and management of your account. We are your first point of contact for:

• Setup & MX Records: Ensuring your domain is correctly "pointed" to Google so your email flows without interruption.

• Account Access: Assisting with password resets or admin console access issues.
   

• Billing & Licensing: Managing your subscription, adding/removing user seats, and consolidated invoicing.
   

• DNS Troubleshooting: Resolving any conflicts between your website hosting and your email delivery.

What Google Supports (The "Platform")

Google Workspace is a vast platform with specialized features. For "how-to" questions regarding the internal functionality of Google Apps, we recommend using Google’s Official Workspace Help Center. This includes:

• App-Specific Features: Advanced formulas in Google Sheets, slide transitions in Google Slides, or formatting in Google Docs.
   

• Internal Permissions: Managing complex file-sharing rules within Google Drive or setting up shared drives for large teams.
   

• Third-Party Integrations: Connecting your Workspace to outside CRM or Project Management tools.
   

• Admin Policy Deep-Dives: Setting up advanced mobile device management (MDM) or complex data retention vault policies.

Why the Distinction Matters

Our goal is to ensure your service is Active, Secure, and Connected. By steering "Platform" questions to Google’s documentation, we ensure you receive the most up-to-date and technically accurate information directly from the developers who built the tools.

If you are ever unsure where to go, feel free to reach out to us! If a question falls outside our scope, we will always provide you with the direct link or resource you need to find the answer.