Overview

If you have recently purchased or renewed a service and wish to request a refund, our technical support and billing team can assist you.

Whether you are inquiring about domain renewals, web hosting packages, or protection add-on services, all refund requests require live agent assistance to verify account ownership, review eligibility, and process billing adjustments.

Services Eligible for Refund Review

You can contact our support team to request a refund evaluation for any of our products and services, including:

• Web Hosting Packages: Shared Hosting, Managed WordPress, and AI Website Builder plans (subject to the 30-Day Money-Back Guarantee).

• Domain Name Services: Domain renewals and registrations (subject to registry-specific cancellation and grace-period rules).

• Domain Protection Add-ons:

  • Privacy Protection (WHOIS identity shielding)

  • Ownership Protection (unauthorized transfer and modification locks)

  • Expiry Protection (extended protection against accidental domain lapses)

• Email & Security Products: Business email subscriptions, SSL certificates, and related web add-ons.

How to Submit a Refund Request

To submit a request for a refund:

• Action: Connect directly with a Live Agent via chat window, phone, or email.