Overview

When using the Backup Manager inside your Plesk control panel, the restoration process should re-apply files, databases, and configuration settings exclusively to the selected domain.

If you complete a backup restoration and your domain opens an entirely different website, displays a default system page, or routes to another subscriber's content, this indicates a backend IP binding, virtual host configuration, or database mapping mismatch. Because resolving cross-domain mapping issues requires server administrator intervention, this issue requires live support assistance.

Why Is This Happening?

If a website restoration routes to the wrong site, it is typically caused by:

• Mismatched Web Server Virtual Host (vhost) Bindings: During restoration, the web server (Apache/Nginx) configuration files may have bound the domain to an incorrect IP address or default host directory.

• Database / Domain Pointer Mismatches: If multiple domains share a single subscription, site configuration files (such as wp-config.php) or database tables may be pointing to a different domain's root path.

• Restoring from an Overhead Subscription Backup: Restoring a subscription-level backup rather than a single-domain backup can overwrite host directives across multiple sites in the same account.

How to Resolve This Issue (Connect with Support)

To safely re-align your domain with the correct backup and restore your actual website files, please contact our support team right away:

• Action: Connect directly with a Live Agent.

• What to provide:

  1. Your Domain Name.

  2. The Date and Time of the backup file you attempted to restore.

  3. The Name/URL of the incorrect website that is currently opening instead.