Overview

Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) adds a vital layer of security to your hosting control panel. However, issues arise if your one-time password (OTP) or authentication code is configured to be sent to a landline phone that cannot receive SMS text messages, or if you no longer have access to your primary authenticator device.

When your Plesk one-time password landline setup fails to deliver login verification codes or your MFA authenticator phone missing situation prevents access, you cannot bypass security checks via standard self-service prompts. Backend identity verification and account intervention by a support specialist is required.

Can Users Self-Serve This Issue?

No, this issue cannot be resolved through self-service.

For security reasons, once MFA is enabled on a hosting control panel, users cannot remove, bypass, or change the destination phone number or authenticator key from the public login screen without entering a valid code first.

If you have set up MFA on your control panel and cannot access it anymore because you are unable to access your MFA authenticator, please contact support.

How to Contact Live Support

Connect directly with a Live Support Agent Via live chat or phone