Overview

Certain web applications, remote database connections, custom API integrations, or mail services require specific network ports (e.g., custom database ports, non-standard SMTP, or external service webhooks) to be open on your web server firewall to send or receive data.

On shared, Plesk hosting environments, individual firewall port rules are managed at the server network level to maintain security and prevent unauthorized access. Because opening or modifying network ports requires administrator privileges, this request requires live agent intervention.

How to Request a Port Opening (Connect with Support)

Because opening server ports cannot be completed via self-service in your Plesk dashboard, please reach out directly to our technical support team:

• Action: Connect directly with a Live Agent via chat, email or phone call.