Overview

If your website is encountering persistent server errors, broken scripts, or misconfigured settings, you may be wondering if you can reset your hosting package back to its original factory defaults.

We do not perform full hosting package resets. However, our technical support team can directly investigate the underlying root cause of your hosting issues, repair broken configurations, and guide you on the necessary steps to get your site running properly again.

Why We Investigate Instead of Resetting

Automated or full package resets often cause unnecessary data loss by deleting custom databases, mailboxes, and working files when only a single file or setting is causing the failure.

Instead of wiping your account, a technical support specialist will:

1. Analyze Server Logs: Inspect error logs to identify the exact file, script, or permission causing the issue.

2. Targeted Fixes: Correct specific PHP configuration limits, repair .htaccess files, or restore proper directory permissions.

3. Provide Actionable Next Steps: Guide you through isolating theme/plugin conflicts or restoring a specific backup if needed.

How to Get Support for Your Hosting Issues

If you are experiencing issues with your hosting package and need assistance:

• Action: Connect directly with a Live Agent via chat, phone call or email.