If you're expecting an email but haven't received it, there are a few things you can check:

• Check your Spam or Junk folder to make sure the message was not filtered.
• Confirm that the sender used the correct email address.
• Ask the sender whether they received a bounce-back or delivery error. If available, obtain the complete error message or the original .eml file, which contains additional email headers and delivery information that can help with troubleshooting.
• Check whether you're receiving emails from other senders. This can help determine whether the issue is specific to one sender or affects your email service more generally.

Need Help With a Specific Missing Email?

If the email is still missing, please contact our Support team and provide:

• The sender's email address.
• The recipient's email address.
• The date and approximate time the email was sent.
• The time zone for the provided time.
• The complete bounce-back or delivery error, including the .eml file if available.