What to Do When a Domain Cancellation Request Fails

Overview

While standard domain cancellations or auto-renew toggles can typically be managed directly within your account dashboard, you may occasionally encounter an error that prevents you from completing the cancellation process.

If you receive an error message, if the cancellation button is grayed out, or if you are otherwise unable to cancel your domain, self-service cancellation will not be possible. When trying to cancel a domain, if you experience any errors and are unable to cancel your domain, please reach out to a live agent.

When to Contact Live Support

If you encounter an error when trying to cancel your domain name, connect directly with a Live Support Specialist to complete the request.