Overview
Receiving an outstanding invoice notice for a domain that has not reached its official expiration date is typically related to the auto-renewal billing window.
To prevent domain expiration, service interruptions, or registry redemption fees, automatic renewals are processed 45 days in advance of a domain's actual expiration date. If an automated payment attempt fails during this window, an invoice is generated and marked as an outstanding balance on your account.
Understanding the 45-Day Auto-Renewal Schedule
| Timeline | Action / Status |
| 45 Days Before Expiry | The system automatically attempts to charge the primary payment method on file to renew the domain. |
| If Payment Succeeds | The domain registration is extended by 1 year, and a paid receipt is emailed to you. |
| If Payment Fails | An invoice is generated for the renewal amount and sent to your email as an outstanding balance so you can update your payment details before the domain expires. |
How to Check or Update Your Payment Details
Log in to your account dashboard.
Go to My Account > Payment Settings to ensure your stored credit card or PayPal details are up to date.
Check My Domains to confirm whether Auto-Renew is enabled for the domain.
If your payment information was updated, the new payment method should be automatically charged
When to Contact Live Support
If you have questions, concerns, or complaints regarding the charges listed on your invoice, or if your card was not automatically charged once it was updated, direct assistance from a support representative is available.
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