How to Cancel an Invoice and Issue a New Invoice to a New Credit Card

Overview

If an invoice has already been generated against an expired card, old payment profile, or incorrect billing method, it cannot be cancelled or re-issued directly from your account dashboard.

While you can update your saved payment methods in your portal, cancelling an existing invoice and generating a new one for a different credit card requires direct assistance from a Live Support Agent.

What You Can Do Before Contacting Support

To help speed up the process when you connect with our billing team, you can add your new credit card to your account ahead of time:

1. Log in to your account portal.

2. Navigate to My Account > Payment Settings (or Payment Methods).

3. Add your new credit card details and save it as your active or default payment method.

(Note: Adding a new card updates future transactions, but any invoice already generated will still require an agent to cancel and reissue it.)

How to Cancel and Reissue the Invoice

A Live Support Agent is required to cancel an existing invoice and generate a new one.

Customers cannot void active invoices or reassign generated billing documents to a different payment token on their own. Please contact a Live Support Agent to complete this request.