Overview

Portfolios allow you to organize and group your domains within your account dashboard for easier management, bulk updating, and categorization. However, when attempting to create a new folder or group, you may encounter a "Failed to Create Portfolio" system error message.

This error occurs when the backend account provisioning system encounters a sync block, database permission error, or a duplicate record restriction while attempting to set up your domain portfolio. Because this error stems from a backend database issue, it cannot be fixed through self-service account settings and requires a Live Agent.

How to Get Immediate Assistance

1. Keep the Error Screen Open: Take note of the exact page or step where the "Failed to create portfolio" message appeared.

2. Connect with Support: Reach out directly to a Live Agent via chat or phone call.

3. Provide Details: Tell the agent:

   • The primary email address or username associated with your account.

   • The portfolio name you were attempting to create for organizing your domains.

   • The exact error text displayed on your screen.

4. Specialist Resolution: A technical specialist will inspect the provisioning logs, clear the configuration block, and manually initialize your domain portfolio.